No coffee cups or silverware, but it had a full kitchen, so that was odd. Tons of seaweed washing ashore in large masses without warning- not seeming to be caused by time of year or weather. If you tip the wait staff around the pool well enough, they will pay attention to you. Called housekeeping to come clean up the mess after the leak and when we returned to the room after supper we still had dirty bathroom with a few remaining towels, but they did what I did not ask them: prepared the bed for the night, removing the things I had on the bed, including my clean robe and putting on top of the dirty suitcase. Royalton Bavaro is perfect for travelers of all ages. Popular attractions Arena Gorda Beach and Hard Rock Golf Club at Cana Bay are located nearby. Both trips were wonderful. My husband and I (55 & 56) stayed here in a swim out ocean view with our 10 year old granddaughter the week after Thanksgiving Nov 26-Dec 3...All I can say is WOWZER!!! Enjoy free WiFi, free valet parking, and an outdoor pool. Royalton Negril: the chairman's suite at the Royalton - See 4,224 traveler reviews, 4,508 candid photos, and great deals for Royalton Negril at Tripadvisor. The staff, the FOOD, the grounds- the accommodations - not one complaint -There’s not a thing they could have done to make our trip better. Dear CTEPbBA,Thank you for choosing us to spend your Christmas holidays with us.We are very sorry for all the situation occurred and I assure you that all the operational team and in particular, Housekeeping, have analyzed all your comments and we have taken the necessary actions to avoid that this happen again.I have tried to speak with you since the day that I was able to read your comment but I could not achieve it until last night. Both trips were wonderful. After one move, you’d think that there would be some sort of management intervention to sort out the problem and ensure we were satisfied. WiFi, parking, and an evening social are free at this property. Book direct today! All the girls in the coffee shop are wonderful. General_ManagerPUJ, General Manager at Royalton Bavaro Resort & Spa, responded to this review. Since I started to rant, I'll start from the beginning. The RC room had all the restaurant menus in the room to look at and was fully stocked. More, Dear kimmySKReceive a warm regard from Royalton Bavaro Resort & Spa.We heartily appreciate your taking the time to write such a kind review on our resort Royalton Bavaro Resort & Spa. Apart from that, this room was a construction nightmare. Besides, your solicitude was not expressed by your travel agency; the adjoining rooms request has more demand during these dates.We invite you to come at any season out of these dates and I assure you that your point of view will change and may demonstrate why 92% of the clients are delighted with Royalton Bavaro.Warm regards,Juan TuñonGeneral ManagerRoyalton Bavaro Resort & Spa. The most recent trip was at Bavaro The chairman at RC was larger and seemed more fancy. No coffee cups or silverware, but it had a full kitchen, so that was odd. Also, I would like to apologize for all the misunderstanding lived during your stay with us.As you understand, when the property is on 100% capacity, the waiting time in all the restaurants it could be a bit longer than usual due to the volume of people. I have zero concern that it would affect their trip and that once again we will have a wonderful fun filled vacation :) Thank you Royalton Bavaro! Review tags are currently only available for English language reviews. Please see our partners for more details. The outdoor playground is nice and shaded. We loved the lazy river at Bravaro. It was like pulling teeth to try and get a reservation. We were never given an apology or offered any compensation for our inconvenience due to their ineptitude.The root of the problem is the lack of knowledge of the rooms and a clear understanding of customer service which I think starts with Royalton Management. We stayed in the diamond club for both. Taxes and fees that are shown are estimates only. What a waste of time, multiple trips to the front desk, being told there was NOTHING available, ( when we could see an entire block of the resort not occupied) or told to come back later or the next day and being shown to rooms that we had asked NOT to be in. We travel often and this by far was the worst service experience we have ever had. It’s more spread along the beach instead or farther back from the beach. The most recent trip was at Bavaro The chairman at RC was larger and seemed more fancy. By the time we left she was like a pro. Royalton Bavaro Resort & Spa- All Inclusive is an all-inclusive property. Family of 5 traveled between Christmas and New Years Day. We stayed in the diamond club for both. The family suite that they advertise to fit 5 people is a complete lie. Royalton Bavaro Resort & Spa: Chairman suite - See 4,739 traveler reviews, 5,716 candid photos, and great deals for Royalton Bavaro Resort & Spa at Tripadvisor. The assigned rooms were not adjoining, facing the entertainment pavilion of the neighboring resort, and each with ONE king bed. Popular attractions Arena Gorda Beach and Hard Rock Golf Club at Cana Bay are located nearby. Queste sistemazioni con stile personalizzato hanno salotto separato. The largest room here is the four-bedroom, 2,551-square-foot Chairman’s Suite, which features a dining table, a pool table, and an outdoor hot tub. The Chairman at Bavaro had lot of ants. I am an avid beach lover so this could have been a deal breaker for me- but since it is out of their control, and I can experience this any where else I may travel I took it in stride- you can still walk and enjoy the view, and the resort itself more than makes up for it. I’m excited to see how it measures up to the ones we have stayed at already. The room had shelves and stones that were cracked, broken or stained. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. Both trips were wonderful. The craftsmanship was better. Dear cute001Receive a warm regard from Royalton Bavaro Resort & Spa.We heartily appreciate your taking the time to write such a kind review on our resort Royalton Bavaro Resort & Spa. It had dust bunnies and I don’t think the rugs were vacuumed. Wasted 3 hours waiting for the housekeeping to get the room in order. This is a brand new resort on the beach every first-floor room is a swim up. We stayed in the diamond club for both. The door jam was splintered and broken with nails sticking out, the bathroom sink had a foul smell, the shower tiles were broken and the shower floor drain didn’t work. Occupancy limits - 8 adults, 6 children, 6 junior (effective from 9/22/20) 8 total including Infant. He set us up with reservations all week. The beach was excellent at Bravaro when we... We stayed in the Royalton Riviera Cancun chairman suite in the last and the Punta Cana Bavaro chairman suite this time. This premium level of service features the comfort of anticipatory service, exclusive á la carte restaurants and bar areas, as well as the shimmering pool and pristine beach areas for the sole use of Diamond Club™ guests. Not sure why they were not automatically restocked. We are delighted to read that you spent a most wonderful holiday. We took a note about your point.Accept our apologies because we were not able to accomplish your expectations with the gastronomical offer in some of our restaurants; our Executive Chef works hard to make an extensive menu of luxury plates and in almost all the cases we can accomplish the tastes of our guests. It had dust bunnies and I don’t think the rugs were vacuumed. This is all assuming that they were trying to solve the problem, I suspect that they did know what the issue was and they didn’t care or want to solve the problem because they continued to deliver the same solution with every room switch. The butler at RC was terrible. The location was a little bit better for me as it was more of a beach sea view as compared to a pool, people and sea view. Enjoy free WiFi, free valet parking, and an outdoor pool. The RC room had all the restaurant menus in the room to look at and was fully stocked. JuanT2896, General Manager at Royalton Bavaro Resort & Spa, responded to this review. more, Lock in the lowest price from these sites. Taxes and fees that are shown are estimates only. Royalton Suites Cancun Resort & Spa is an all-inclusive resort that boasts luxurious Junior, Presidential and Chairman's Suites with premium DreamBeds™, Royalton signature rain shower, 24-hour room service and many other exclusive amenities only found at Royalton Luxury Resorts. Of course they offered upgrade/club (at check-in they said that hotel is full and no upgrade/club rooms are available), but we were already settled and did not want to bother to pack and unpack again. Our butler was excellent at Bravaro (Gregorio). We spent three hours from start to finish at the Italian restaurant between waiting for a table and for our food order which consisted of lasagna, one seafood dish, two pastas with butter, and a pizza. We are a family of four adults and the Royalton Bavaro was never able to accommodate us as four adults.Starting with the room request. View deals for Royalton Bavaro Resort & Spa- All Inclusive, including fully refundable rates with free cancellation. The room was very nice just not as nice as the RC chairman. Arena Gorda Beach Road Carretera El Macao - Arena Gorda, Punta Cana 23000 Dominican Republic. The Royalton could learn a thing or two from their neighboring Spanish chains with regards to customer service. It also was not stocked well. :) Every day ‪at 12:30‬ there is a shuttle (5mins ride or a 15 min walk down the beach) to their sister resort where Diamond club members can enjoy the full size water park- excellent and lots of fun. Your comment is very important to us and has been sent to the Department in charge.We extend our sincere apologies for the inconveniences that you have had with the service in some of our Restaurants; we continuously train our collaborators in order to give an excellent service to our visitors.Thanks for your important comment about the entertainment; we assure you that your observations have been sent to the department in charge.We are looking forward to the pleasure of welcoming you again in our Hotel and assure you that you will enjoy superior services and facilities on your next visit.Best regards.Juan Tuñon General Manager Royalton Bavaro Resort & Spa, This is the version of our website addressed to speakers of English in the United States. Royalton Bavaro Resort & Spa, Punta Cana Picture: Chairman Suite - Check out Tripadvisor members' 51,050 candid photos and videos of Royalton Bavaro Resort & Spa No coffee cups or silverware, but it had a full kitchen, so that was odd. Between the check-in, the restaurant, and the timeshare breakfast, I was ready to leave after the first day. Enjoy reservation-free dining with chef-curated menus, elegantly styled suites, and award-winning hospitality. This modern all-inclusive resort in the Dominican Republic has eight restaurants, nine bars, daily activities, and nightly entertainment. Royalton Bavaro is comprised of distinct sections, unique to each traveler's vacation style. Once more to the front desk, where the lies started again. Royalton Bavaro Resort & Spa- All Inclusive offre 730 sistemazioni con docking station per iPod e minibar. Popular attractions Arena Gorda Beach and Hard Rock Golf Club at Cana Bay are located nearby. The room service at Bravaro was a mixed bag. Stay at this 4.5-star luxury property in Punta Cana. The Chairman at Bavaro had lot of ants. The butler at RC was terrible. Stay at this 4.5-star luxury property in Punta Cana. There were limited towels, no hair dryer, no shower caps and no simple luxuries that one would expect from a hotel with 4.5 stars. The room was not very clean. Royalton Bavaro is a sprawling luxury all-inclusive resort in Punta Cana, on one of the finest beaches in the Dominican Republic. The Royalton Bavaro has fresh-out-the-wrapping facilties and modern decor. Our butler Nelson did all he could to see we enjoyed every minute- from picking our granddaughter up from Kids club and bringing her to us at the pool, making reservations for dinner, decorating our room for our anniversary and time spent in enjoyable, interesting conversation, he was just wonderful. With eight restaurants, a lazy river, swim-up bar and casino, the Royalton Bavaro has all bases covered. Post your vacation selfies, answer emails or binge your favorite series from anywhere at the resort. Our butler was excellent at Bravaro (Gregorio). Both trips were wonderful. Forget less-is-more – the mantra here is bigger-the-better. Few other things: they do not take reservations at restaurants and the wait is 1 to 2 hours- buffet never fails. As well, the beach area itself was covered with seaweed- which caused a very pungent odor- keeping us at the pools most of our vacation- staff attempted to rake up now and then, however it came up too fast to be kept under control. Both trips were wonderful. It was like pulling teeth to try and get a reservation. Our guests praise the restaurant and the helpful staff in our reviews. This resort specifically caters to families, or multiple families travelling together with lots of children and vacationers that like to listen to loud booming club music all day from one end of the resort to the other. The location was a little bit better for me as it was more of a beach sea view as compared to a pool, people and sea view. Of course, there was no rollaway bed. Club or no club same people run the hotel and it is below average to put it nicely. It’s a small space. Listen, communicate, understand, admit if you make a mistake, follow up, rectify quickly. You don’t know who really is responsible for you or your table.The “concierge” in the bottom of our building was of no help except to try and get us to some sort of timeshare breakfast the first morning. On the last day we heard you could upgrade for the day but a little too late for that suggestion. Royalton Bavaro Resort & Spa, Punta Cana Picture: Chairman Suite - Check out Tripadvisor members' 50,030 candid photos and videos. Royalton Bavaro also features a sprawling lazy river for relaxing and refreshing afternoons. I would return to Bravaro again since the beach was so nice and the kids liked the lazy river and shallow pool which was shaded and my husband could fish. Luxury Accommodations. The room was very nice just not as nice as the RC chairman. What a fabulous vacation! My granddaughter (and me n pop pop ;) ) just loved the lazy river and the cavern swim up pool bar-And had a blast learning to surf the flow rider-The staff there were wonderful - they had so much patience and spent lots of time w our granddaughter, teaching her how to surf and do tricks. Almost every time the room was cleaned we had to ask for towels. Some site knowledge and Basic Customer Service training might also help. Perfect for up to 8 people and includes # AllInLuxury ® features, such as: oceanfront view, dining table, pool table, kitchen, fully-stocked bar, plus all # DiamondClub ™ amenities! Room rates include meals and beverages at onsite restaurants and bars. We did everything we could on our part to ensure our requirements were understood, The Royalton failed to do their part. It’s in a park or reserve that does not allow fishing. I wish there was availability on the Diamond Club section so you would enjoy of its privileges.We would like to get a second chance to demonstrate why 92% of our customers rate us excellent, so I put myself at your disposal for anything that you may need.Regards,Juan TuñonGeneral ManagerRoyalton Bavaro Resort & Spa, This was my second time staying in the royalton Bavaro and I have to say I did not enjoy it The service was not on par with other royaltons like the royalton Rivera Cancun and I would definitely say not 5 star Food was slow and drinks were not filled regularly during meals ,for one meal we did not get our drinks until after the food was finished I am disappointed that the hotel has gone downhill as the location and people are great I think they might be understaffed Another problem is some restaurants were not open on nights they were meant to be open so this made dinner plans a disaster ,There was no atmosphere at night and come 12am the place was empty which I’m sure suits families with kids but not younger couples etc,Food was fantastic in the steak house but only the steak house but poor service took from it I will try the new royalton in Cancun this summer and hope it is up to the standards of the royalton Rivera Cancun, Dear 561barrydReceive a warm regard from Royalton Bavaro Resort & Spa.We heartily appreciate your taking the time to write such a kind review on our resort Royalton Bavaro Resort & Spa. They went a few days. This place doesn't mess about when it comes to location. You could not leave any food out or the ants would attack it. We will not be returning to this resort or any other Royalton. Wait at the pizza window was averaging over an hour to an hour and a half for 3 pies. This is something new to certain Caribbean areas, I’ve noticed. Avoid the Royalton if you have any specific room requests or looking for a relaxing quiet holiday. After a few day you knew what to order. So make sure to do so. This place is set right on a beach, so there's only a pocket of palm trees between you and the latte-coloured sands. I loved visiting the coffee shopThe kids club was ok. I am very sorry that you did not allow us to compensate the mistake we made.I would like you to come back to the property and demonstrate why 92% of the clients rate us with 5 stars.Best regards,Juan TuñonGeneral ManagerRoyalton Bavaro Resort & Spa. The cons are many — I spent the first day walking back-and-forth to reception checking on our room (four times). The Chairman at Bavaro had lot of ants. Kids club employed smiling staff, very good with the children, Unfortunately it seems that a lot of guests do not take advantage of the kids club so as such many days the activities there were canceled or changed, however my granddaughter wanted to go anyway to “hang with the girls” and very much enjoyed her time there. The room had shelves and stones that were cracked, broken or stained. Our guests praise the restaurant and the helpful staff in our reviews. The pros are the entertainment at night, the vibe team at the pool, and the overall cleanliness of the resort. ... Royalton Bavaro offers a variety of non-motorized sports like snorkelling and kayaking. The front desk is the first impression and sets the tone for the rest of your holiday. We are sorry about the impressions that you may receive about the service from our staff and management; our objective is to provide an excellent service to our visitors and always ensure a quality holiday among our guests. With the way things are going, I 'm sure I'll have much more to add once we'll return home this weekend. We did not ask much else of him, but I was happy to have that done. For hours we listened to screaming and yelling from both kids and parents while they partied. Discover our Chairman Suite! Big inconvenience for 5 of us to wait on towels knowing we had to try and hustle out for dinner early enough or possibly incur another 3 hour wait. The room was not very clean. One person asks you for a drink and leaves. The beach was excellent at Bravaro when we...We stayed in the Royalton Riviera Cancun chairman suite in the last and the Punta Cana Bavaro chairman suite this time. NOT for adults travelling with adult family members OR anyone looking for some peace and quiet at any time including escaping to your hotel room for a quiet nap. But no worries!!! Prices are calculated as of 11/01/2021 based on a check-in date of 24/01/2021. One night I was flat out turned away from the steakhouse and yet again had to face the buffet. Guests enjoy the kid-friendly amenities. The room had shelves and stones that were cracked, broken or stained. We were beginning to feel like we were in Oz, where there really isn’t a supervisor behind the curtain. We stayed in the diamond club for both. Stay connected to friends and family back home with All-In Connectivity™, available at all-inclusive Royalton Luxury Resorts in Cancun. Our butler was excellent at Bravaro (Gregorio). We are just a normal middle class couple but want a good resort. We stayed in the Royalton Riviera Cancun chairman suite in the last and the Punta Cana Bavaro chairman suite this time. That is an excessive amount of time for not a complicated order. The chairman at RC was larger and seemed more fancy. They fixed it on the floor above us and we used our towels to contain the water. The food- it was everywhere- for lunch everything you could possibly crave from sushi to tacos to open grilled chicken and vegetables, burgers, pork sandwiches, fish and chips, takeout pizza, salads- smoothie truck and more. The room for our grown male and female siblings, was One King bed with the pull out couch made up. We booked the diamond swim up suite Just wondered how "fancy" this place is, lol. You could not leave any food out or the ants would attack it. Thank you for choosing us to spend your Christmas holidays with us.I’m glad that you have liked the Entertainment team and the New Year’s Eve party. Has anyone been here before? If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The most recent trip was at Bavaro, Ask kimmySK about Royalton Bavaro Resort & Spa, Ask Y588sJ about Royalton Bavaro Resort & Spa, Ask cute001 about Royalton Bavaro Resort & Spa, Ask CTEPbBA about Royalton Bavaro Resort & Spa, Ask AMHNJ about Royalton Bavaro Resort & Spa, Ask 561barryd about Royalton Bavaro Resort & Spa, Be Live Experience Hotels in Dominican Republic, RIU Hotels & Resorts in Dominican Republic, InterContinental (IHG) Hotels in Dominican Republic, Iberostar Hotels & Resorts in Dominican Republic, Senator Hotels & Resorts in Dominican Republic, Grand Palladium Hotels & Resorts in Dominican Republic, Adults Only and Adult Friendly Resorts Punta Cana, Hotels near Spa - Luxury Bahia Principe Esmeralda, Hotels near RIU Room Escape Games Punta Cana Code to Escape, We compared the lowest prices from 9 websites, We compared the lowest prices from 8 websites, We compared the lowest prices from 7 websites, The Grand Reserve At Paradisus By Melia Palma Real, We compared the lowest prices from 6 websites. He set us up with reservations all week. It was full of sea grass. Rooms that are converted into family “hang out” rooms. We did not ask much else of him, but I was happy to have that done. We asked for two adjoining rooms, or two rooms near each other, two queen beds each, in a quiet section of the resort (away from entertainment, high traffic areas, restaurants). Royalton Suites Cancun All Inclusive. The set up at RC is better. The craftsmanship was better. The room was very nice just not as nice as the RC chairman. Exchanging vows in a breathtaking setting is easy with our wedding planning service. I expressed my concerns to guest services who did make sure that I was seated on time at a restaurant the next night but that’s where it ended. The oatmeal is very good. I letti sono preparati con biancheria da letto di alta qualità. Our guests praise the restaurant and the helpful staff in our reviews. Then another person comes along introduces him/her self and asks the same question. Not my idea of dining while on vacation. After spending all day trying to get in our room, I spent that night with five of us are trying to eat. Who would expect a leak, but the problem is not the leak itself, things happen, but the fact they didn't clean it and at 10 o'clock at night we're still with the dirty and disgusting bathroom. Diamond Club™ Royalton Bavaro offers guests an exclusive vacation experience with an upgrade to Diamond Club™. You never knew what you were going to get but it was not bad. Stay at this 4.5-star luxury property in Punta Cana. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Communication between staff is horrible. It was a lot of tv and video games. The 2 rooms together are a 2 bedroom suite. I would say the food was good at both, but we mostly ate at diamond club places and stayed away from the buffet for the most part. All quality food much higher than the typical all-inclusive. Hard Rock Golf Club at Cana Bay is minutes away. The location was a little bit better for me as it was more of a beach sea view as compared to a pool, people and sea view. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Relax on the famous shores of Bavaro Beach and enjoy All-In Luxury® at Royalton Bavaro Resort & Spa, a top-rated all-inclusive resort in beautiful Punta Cana. He set us up with reservations all week. We stayed in the Royalton Riviera Cancun chairman suite in the last and the Punta Cana Bavaro chairman suite this time. FYI beach area is small and crowded. My husband liked Bravaro better as you could fish off parts of the beach and you are not allowed at RC. It also was not stocked well. Review of The Royalton Riviera Cancun Presidential Suite with Ocean Front. After getting something to eat and about an hour later, nothing was ready. I could add more, but that's enough for this time. Shame on Rosa for avoiding us and not making any effort to fix the situation. On the third day in the second room, we discovered that the adjoining room was really a family suite. The room service was better and more fresh at RC. We did not ask much else of him, but I was happy to have that done. Prices are the average nightly price provided by our partners and may not include all taxes and fees. See 4,745 traveller reviews, 5,880 candid photos, and great deals for Royalton Bavaro Resort & Spa, ranked #36 of 153 hotels in Dominican Republic and rated 4.5 of 5 at Tripadvisor. This is the version of our website addressed to speakers of English in the United States. As a Travel Smart member I have stayed at 7 of their hotels in Mexico, Punta Cana, & Jamaica - this resort tops our list of Royalton properties so far. It was like pulling teeth to try and get a reservation. Tutte le camere sono dotate di balcone o patio. Communication is where it starts to fall apart. We had 1 king bed and a pullout sofa in a room and at check-in we were told that that's enough for 2 adults and 2 children of opposite sex. The entertainment varied, some evenings better than others, but enjoyable. Guests enjoy the kid-friendly amenities. Available in Swim out, Ocean and Garden View An upgraded suite for discerning guests, these contemporary rooms feature earth-inspired accents and gold-tone décor with a host of improved amenities such as in-suite premium spirits, a pillow-menu from The Royal Spa, an upgraded room service menu and butler service. It's plumb in the centre of a sandy beach, with a fistful of palms peppered through the grounds. Throughout this nightmare, several times we asked to see the front desk supervisor, but Rosa never came out of her protected little office. Once we finally got in, the bracelet did not open the door causing me to go back to the reception area and wait online yet again. WiFi, parking, and an evening social are free at this property. more. View deals for Royalton Bavaro Resort & Spa- All Inclusive, including fully refundable rates with free cancellation. Ridiculous and illogical. We are looking forward to the pleasure of welcoming you again in our Hotel and assure you that you will enjoy superior services and facilities on your next visit.Best regards.Juan Tuñon General Manager Royalton Bavaro Resort & Spa. If you like Japanese food, do not go to the Japanese restaurant . Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. The furniture was disgusting and I have pictures, if needed and I've asked them to replace it. We requested this three times, at time of booking, on the website (which doesn’t work)and by emailing the hotel directly. 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